Tag Archives: ATM

Union Bank’s 101st Talking ATM in Bhubaneswar






Bank customers are familiar with normal ATM’s but very few have experienced Talking ATM.

It was on June 6,2012 Union Bank of India unveiled the country’s first talking ATM in Ahmedabad, Gujarat.

The Bank has set itself a target to open 1000 Talking ATMs’ by March 2014. It was turn of Bhubaneswar, Odisha to have Unions Bank of India’s 101st Talking ATM.

This is the 4616th ATM of the Bank and first talking ATM in the state of Odisha and in Bhubaneswar.

Union Bank has recently won the Best IT Innovation Award with Rs.1, 00,000/- prize money for Talking ATM implementation from Computer Society of India.

At the launch function, UBI Chairman & Managing Director Shri Sarkar also announced that, Bank intends to roll out 1000 Talking ATMs for the visually challenged by March 2014.

The users have to plug-in a headphone into the ATM which has a unique voice interface, and once it is done the machine guides them into further operations. As a security feature, the display on the ATM screen can be made blank, when the visually challenged customer is carrying out the banking transactions.

The 100th Talking ATM for visually challenged was unveiled at National Association for the Blind (NAB)New Delhi premises.


Tata IndiCash ATM centre – Did you spot one in Bengaluru?

TCSPL is planning to set up ATM centres and not stand-alone ATMs.

The first set of 1000 Tata Indicash ATMs have been rolled out in 15 locations in Bengaluru. Out of 15,000 ATMs, planned over India, Karnataka’s’ share is 1000.

As TCSPL has won the mandate under RBIs B Scheme for White Label ATMs, 2 ATMs ought to be deployed in tier 3 and 4 cities, for every ATM installed in Tier 1 and 2 cities.

The target is to roll out 150 centres in Karnataka by September 30, 2013. TCSPL envisages great demands for its ATMs  in Bengaluru @ Madiwala, Chandra layout, Yeshwanthpura, Indiranagar, Hesarghatta, Kundalahalli, TQ Bengaluru rural, Nahashettyhalli, Chokasandra, CNhalli, Frazer town, Shivajinagar, Banashakari, Rajajinagar and Jayanagar.

The other Karnataka districts on its radar are Belgaum, Bellary, Chitradurga, Dakshina Kannada, Mysore, Dharwad and Tumkur regions.

Other locations are semi-urban as well as rural locations like Jigani, Banerughatta, Devanahalli, Vijayapura, Anekal, and Magadi.

Indicash will have a 14-inch multi-lingual ATM user interface. The company will put up posters in vernacular language to help first timers to transact in ATM center.

Going forward, Indicash plans to provide value added and utility services – it will offer bill payment, remittance, lead captures, insurance payment, third party advertising etc. White label ATMs is happening for the first time in India.

White Label ATMs are basically an alternative source of cash dispensing and a non-bank owned ATMs which offers both cash and non-cash services such as cash withdrawals, balance enquiries, mini-statements and PIN changes.

As on date, TCSPL website still does not contain the locator facility for Indicash ATM Centres.

Did you have the chance to visit a Talking ATM?

Banking major State Bank  of India dedicated its 3333rd Talking ATM to the nation on the occasion of State Bank Day on July 1, 2013.

The Talking ATM enables visually challenged persons to carry out ATM transactions through voice guidance (interactive voice response). On insertion of the headphone jack by the customer the voice gets activated and it guides the customer in easy steps to complete the transaction. This machine can be used by visually challenged customers of all Banks.

These ATMs are incorporated with software and hardware features which ensure that visually challenged persons can operate the machine on their own, while maintaining the safety of the transaction. These ATMs have accessible key-pads and Braille stickers at important points like card slot, receipt slot and cash slot for easy identification. They use text-to- speech engine which converts the text on the screen to voice.  In case of failed transaction or error in operation the customer is suitably guided.

There are currently two language options viz. English and Hindi. An important security feature of this ATM is that it gives an option to the customer for blanking of the screen during the transaction to avoid shoulder surfing.  There is also a small orientation at the beginning of the transaction for the first time user. To begin with, the three most important functions viz. cash withdrawal; balance enquiry and PIN change facility are available over voice guidance. The ATM is also available for normal transactions by other customers.

SBI plans to enable 3800 of the existing ATMs for the visually challenged persons by August 2013. In the next phase, 5000 ATMs will be similarly enabled.

Talking ATM’s constitute 10% of its total ATM network (32,752 ATMs as at 31 March 2013)

As per RBI Notification No.RBI/2008-09/431 DBOD.No.Leg.BC.123 /09.07.005/2008-09

Dt.April 13, 2009, banks should make at least one third of new ATMs installed as talking ATMs with Braille keypads and place them strategically in consultation with other banks to ensure that at least one talking ATM with Braille keypad is generally available in each locality

APGVB launches cards on RuPay platform


The fruits of NPCI’s RuPay platform have begun to be enjoyed by Indian Banking customers.

Andhra Pradesh Grameena Vikas Bank (APGVB) has launched ATM-cum-debit cards and kisan credit cards on the RuPay platform.

“With this initiative, our small depositors and farmer-borrowers will have access to draw their money from any ATM owned by State Bank Group, ICICI, HDFC and AXIS Bank,” K. Lakshmana Rao, Chairman, APGVB, said in a release on Monday.

The regional rural bank, sponsored by State Bank of India, is only the second in its category to launch the service.

The main benefit for APGVB customers would be the access to their accounts at all 60,000+ NFS ATM’s. It might be mentioned that APGVB 638 branches are already on CBS platform.

100 + ultra small branches were opened in the first quarter of 2013. Business correspondents man these ultra small branches. Once these ultra small branches reach critical mass they will be converted into normal ‘brick and mortar’, branches. The internal target to convert at least 50% of the USB’s (current number 400+) into full-fledged branches in 6 months.


For the time being, the USBs, operated by the business correspondent agents (BCAs) by leveraging biometric technology, will provide banking services to villagers, who are primarily engaged in agricultural operations.