Category Archives: Mobile Banking

sbiINTOUCH – Experience the new way of Digital Banking


State Bank of India on its founding day launches sbiINTOUCH to enable Indians to experience the new frontier in digital banking.


In the first phase the sbiINTOUCH kiosks will be located in Malls in major cities of India. The sbiINTOUCH digital banking kiosk will have INTOUCH Window, Express Banking Kiosks, Remote Exert Pod and Smart Table.


Today the sbiINTOUCH kiosks will be thrown open to the public in the cities of Mumbai, Chennai, Kolkotta, Ahmedabad and Bangalore.


Depending on the feedback and footfalls, similar sbiINTOUCH digital banking kiosks will be open in the rest of the country.


Best of luck SBIIians.



Concept Paper – What is good for India- Cash Withdrawal through ATMs or POS Terminals?

The following is the ATM usage pattern in India


It may be noted that the average ticket size is Rs3,200/-. Averages are not a good statistics tool to measure data, as the average figure might be skewed. However in the absence additional information on ATM transactions in the public domain, I have relied on the RBI published data.

Cost of running an ATM :

Two types of costs are associated with ATMs.

01)Capital Cost – ATM Machine Cost, ATM premises Cost

02)Running Cost – ATM premises rent, ATM Security guards salary, Electricity, Housekeeping

The only benefit of ATMs is the option for Pin Change and Mini Statement.  There are other options too viz

01)Phone recharge

02)Tax payment

03)IMPS transactions

04)Cheque book request

However, with mBanking picking up, the above set of transactions can be migrated to mBanking.

Cost Comparison of ATM vs POS Terminal

Sr No Type of Cost ATM POS Remarks
01 Machine Acquisition Cost Yes Yes POS is 90% cheaper as compared to ATM
02 Premises Cost Yes No POS terminals are part of a commercial establishment, no dedicated premises are required
03 Security Guard Yes No POS terminals are part of a commercial establishment, no dedicated premises are  required
04 Electricity Yes No Minimal electricity cost
05 Housekeeping Yes No POS terminals are part of a commercial establishment, no dedicated premises are  required
06 Cash Replenishment Yes No Physical cash is available at the commercial establishment, as and when cash sales are made


07 Encourage Less Cash transactions No Yes Customers can pay for their purchases through POS terminals instead of cash
08 Reduce carbon emission No Yes  
09 Reconciliation issues Yes No Reconciliation issues at POS terminals will be minimum as to complete a POS cash withdrawal transaction, a human has to hand over the cash


Long back in 2009, Reserve Bank of India issued guidelines on Cash Withdrawal at Point of Sale Terminal

Many Banks have commenced this facility, however due to various reasons the volumes did not pick up.

A concerted effort by all the Banks under the umbrella of Indian Banks Association would go a long way in migrating transactions from ATMs to POS Terminals.

Some pointers:

a)    Standardized Display board at establishments offering Cash Withdrawal facility through POS Terminals.

b)   Ensuring 100% uptime

c)    Double/Triple reward points for cash withdrawals through POS terminals.

d)   Short Educational videos

ePramaan – India’s own National e-Authentication service

Pramaan in Hindi means validation. This word has been adopted by DeitY to christen its eAuthentication service as ePramaan.

ePramaan is a National e-Authentication service offered by Department of Electronics and Information Technology (DeitY).

ePramaan provides a simple, convenient and secure way for the users to access government services via internet/mobile as well as for the government to assess the authenticity of the users.

ePramaan offers authentication as a service by verifying the credentials of a person who is wishing to access any e-Governance service.

Q: What is e-Authentication?

Ans:   Electronic Authentication (or e-Authentication) is the process of electronic verification of the identity of a user. e-Authentication provides a simple, convenient and secure way for the users to access government services via internet/mobile as well as for the government to assess the authenticity of the users.

e- Authentication helps to build up confidence and trust in online transactions and encourages the use of the electronic environment as a channel for service delivery.

The next question is than Why e-Pramaan?

The answer is e-Pramaan provides guidelines that will help in the selection and implementation of the appropriate e-authentication approaches. Having a standardised e-Authentication framework has the following benefits:

  1. Transparency- E-authentication decisions will be made in an open and transparent manner
  2. Cost-effectiveness Government departments and agencies will not have to implement cumbersome and expensive e-authentication processes for simple or low-risk transactions
  3. Risk management: The selection of e-authentication mechanisms will be guided by the likelihood and impact of identified risks
  4. Consistency: Government departments and agencies will apply a consistent approach to selecting the appropriate e-authentication mechanism
  5. Trust: The mechanisms used will support online and mobile based services and enhance security, safety, and trust in such transactions
  6. Improved privacy: Personally identifiable information will be collected only where necessary as per the sensitivity level of the application or service
  7. Efficiency: The time to deploy an e-Authentication capability for any government application will be greatly reduced

The framework provides various levels of authentication based on the sensitivity requirement of an e-Governance service.

  • Level 0: No Authentication required for publicly available information.
  • Level 1: User Id and Password based authentication. This is meant for basic public services with low sensitivity service.
  • Level 2: Two factor authentication (User Id and Password AND OTP). Meant for personally identifiable information and services with moderate levels of security.
  • Level 3: User Id and password PLUS Digital Certificate (soft/hard). Meant for services which requires high security and any or all of PAIN properties.
  • Level 4: User Id and password PLUS Biometric based authentication. Meant for services requiring the highest levels of security.

The level 4 of Authentication in e-Pramaan supports UIDAI biometric authentication in which Aadhaar holders can get authenticated by giving their fingerprint which will be verified in the background through Aadhaar Authentication Server.

The services of e-Pramaan will be provided through NSDG, SSDG. Central government department or state government department services registered with various service delivery gateways will call e-Pramaan services for authentication before the actual service is invoked.

Read the FAQs now or see the video.  The choice is yours.  The project is the development stage now, and will be ready for Beta launch in another three months.

SSHH – Top Secret – NPCI launches its fifth service on NFS

The full form of NFS is National Financial Switch which is currently operated by National Payments Corporation of India.

The primary site is located at Mumbai and DR site at Chennai.

In April 2014, NPCI-NFS launched its fifth service. The service has been christened as ‘Card to Card Transfer’.

Two innovative banks in the Indian ePayment arena i.e Andhra Bank  and Union Bank of India have agreed to run the pilot process.

As this is pilot run, details are still not available on the respective banks website.  In common language, Card to Card Transfer means transfer of electronic cash from one ATM Card to another ATM Card, without the need to visit a physical bank branch.