Will Indian Mobile Banking gain in the BSNL and MTNL free roaming services mode?


BSNL and MTNL are joining hands to enhance the customer experience and also shore up revenue.

State-run telecom firms BSNL and MTNL today said that they are working jointly to offer free roaming service to all their customers.

As a Safe eTransactions Motivator, this idea is very appealing. One of the main challenges mobile customers face outside their base area, is whether to access mobile banking through the Voice mode or not, as the roaming charges are high. With NIL roaming charges, mobile banking through the Voice mode should see a healthy growth.

“In the NCR (National Capital Region), leaving Delhi, where BSNL customers is on roaming, he is not charged for roaming. We would like to enlarge that area individually on pan-India basis so that mobile customer does not pay any fees for roaming,” BSNL Chairman and Managing Director R K Upadhyay said.

He was speaking to reporters after signing an agreement with MTNL for joint service offering to corporate customers.

He added that both are working on mechanisms to reduce charges levied on customers when they are on roaming and to gradually waive it.

At present MTNL and BSNL do not impose roaming charges for mobile internet services on each other’s customers. MTNL CMD A K Garg said that both companies will work to have similar arrangement for phone calls as well.

The infrastructures to be shared include buildings, ducts, mobile towers, International long distance and other facilities required for serving corporate clients.

“The Idea is to let customers feel both networks as single network and need not bother for anything,” Upadhyay said.



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