Reserve Bank of India – Master Circular – Use of Hindi in Banks

Ref No: RBI/2012-13/94, DBOD No. Rajbhasha BC.25 /06.11.04/2012-13

 Applicable to : All Public Sector Banks

The Master Circular has been suitably updated by incorporating instructions issued up to June 30, 2012 and has also been placed on the RBI web-site.

Brief Highlights:

01) Use of Hindi in Public Sector Banks is governed by the Official Languages Act (OLA), 1963.

02) The Official Language Policy is not applicable to banks other than Public Sector Banks though some instructions had been issued to private sector banks also to do the customer service in Hindi.

03) The offices of banks situated in Hindi speaking areas should display prominently in their Banking Halls notice-boards in Hindi and English indicating that the bank accepts cheques drawn/

signed in Hindi.

04)The official documents/correspondence can be signed in any language as the signature of a particular person is merely a symbol and it can be in any language.

05)Banks should use the term “Bharat Sarkar ka Upkram” in Hindi as Hindi version of the English term “A Govt. of India Undertaking”.

06)In order to maintain uniformity of English alphabets in Devnagri script in Hindi, Central Hindi Directorate, Ministry of Human Resources Development, Government of India, New Delhi has standardized the Devnagri symbols for English alphabets.


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